IT Support Associate

Cummins India Limited

Ahmednagar

Not disclosed

Work from Office

Full Time

Min. 2 years

Job Details

Job Description

IT Support Associate - Level II

Job Description


Key Responsibilities:

  • Performs IT production support according to documented processes for assigned area(s).
  • Diagnoses and resolves issues with IT hardware or software components under supervision.
  • Installs, configures, or manages IT hardware and/or applications as required.
  • Troubleshoots assigned issues following department standards; escalates issues when necessary.
  • Utilizes Incident Management system to manage reported issues or requests from end users; logs actions and support provided.
  • Provides one-on-one training for less experienced associates on IT support processes and tools.
  • Assists with additional IT responsibilities as assigned.
  • Familiarizes with SLA (Service Level Agreements) and Operational Level Agreements related to IT services.


RESPONSIBILITIES

Competencies:

  • Collaboration: Builds partnerships to achieve shared objectives.
  • Effective Communication: Delivers clear communications tailored to diverse audiences.
  • Customer Focus: Develops strong customer relationships and delivers solutions aligned with customer needs.
  • Instills Trust: Builds confidence and trust through honesty, integrity, and authenticity.
  • Manages Complexity: Makes sense of complex information to solve problems effectively.
  • Optimizes Work Processes: Identifies and implements efficient processes with a focus on continuous improvement.
  • Self-Development: Actively seeks opportunities for growth and development.
  • Situational Adaptability: Adjusts approach and demeanor to meet the demands of different situations.
  • Incident Management: Maintains and manages reported issues through the Incident Management system.
  • Troubleshooting: Diagnoses and resolves customer-identified issues using department standards.
  • Problem Solving: Systematically analyzes problems, implements solutions, and prevents reoccurrence.
  • Values Differences: Appreciates diverse perspectives and contributions.
  • Education, Licenses, Certifications: BE/BTech/BCA/B.Sc. in Computer Science or related field.
  • Experience 2-3 years of experience in Oracle EBS.
  • 2-3 years of hands-on experience in Power App development.
  • 1 year of SQL development skills.
  • Certifications: Relevant IT certifications are advantageous.


QUALIFICATIONS

  • Candidate should be experienced in Oracle EBS - 2-3 years
  • Should have hand on experience of Power App development - 2-3 years
  • Should have SQL development skills - 1 year
  • Knowledge of any programming language will be an added advantage (Python, C#, ..)

Job role

Work location

Ahmednagar

Department

IT & Information Security

Role / Category

IT Security

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

About company

Name

Cummins India Limited

Job posted by Cummins India Limited

This job has expired