IT Support Associate
Cummins India Limited
IT Support Associate
Cummins India Limited
Ahmednagar
Not disclosed
Job Details
Job Description
IT Support Associate - Level II
Job Description
Key Responsibilities:
- Performs IT production support according to documented processes for assigned area(s).
- Diagnoses and resolves issues with IT hardware or software components under supervision.
- Installs, configures, or manages IT hardware and/or applications as required.
- Troubleshoots assigned issues following department standards; escalates issues when necessary.
- Utilizes Incident Management system to manage reported issues or requests from end users; logs actions and support provided.
- Provides one-on-one training for less experienced associates on IT support processes and tools.
- Assists with additional IT responsibilities as assigned.
- Familiarizes with SLA (Service Level Agreements) and Operational Level Agreements related to IT services.
RESPONSIBILITIES
Competencies:
- Collaboration: Builds partnerships to achieve shared objectives.
- Effective Communication: Delivers clear communications tailored to diverse audiences.
- Customer Focus: Develops strong customer relationships and delivers solutions aligned with customer needs.
- Instills Trust: Builds confidence and trust through honesty, integrity, and authenticity.
- Manages Complexity: Makes sense of complex information to solve problems effectively.
- Optimizes Work Processes: Identifies and implements efficient processes with a focus on continuous improvement.
- Self-Development: Actively seeks opportunities for growth and development.
- Situational Adaptability: Adjusts approach and demeanor to meet the demands of different situations.
- Incident Management: Maintains and manages reported issues through the Incident Management system.
- Troubleshooting: Diagnoses and resolves customer-identified issues using department standards.
- Problem Solving: Systematically analyzes problems, implements solutions, and prevents reoccurrence.
- Values Differences: Appreciates diverse perspectives and contributions.
- Education, Licenses, Certifications: BE/BTech/BCA/B.Sc. in Computer Science or related field.
- Experience 2-3 years of experience in Oracle EBS.
- 2-3 years of hands-on experience in Power App development.
- 1 year of SQL development skills.
- Certifications: Relevant IT certifications are advantageous.
QUALIFICATIONS
- Candidate should be experienced in Oracle EBS - 2-3 years
- Should have hand on experience of Power App development - 2-3 years
- Should have SQL development skills - 1 year
- Knowledge of any programming language will be an added advantage (Python, C#, ..)
Job role
Work location
Ahmednagar
Department
IT & Information Security
Role / Category
IT Security
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
About company
Name
Cummins India Limited
Job posted by Cummins India Limited
This job has expired