E-Commerce Executive

Job Summary: We are seeking a proactive, detail-oriented Ecommerce Executive to manage marketplace operations across Amazon, Flipkart, and Meesho. The ideal candidate will handle end-to-end seller technical tasks, create and optimize product listings, run sponsored ad campaigns, manage support cases and tickets, and maintain clear client communication. This role focuses on driving sales growth and improving seller performance through daily operational excellence and strategic initiatives.

Key Responsibilities Marketplace Operations & Technical Work:

• Create, update, and optimize product listings (titles, bullet points, descriptions, images, attributes, categories).
• Ensure product listings comply with each marketplace’s policies, category requirements, and SEO best practices.
• Manage inventory feeds, stock reconciliations, and product variations (SKUs, bundles, variants).

1. Advertising & Promotions

• Create, monitor, and optimize sponsored ad campaigns (PPC) across Amazon, Flipkart, and Meesho.
• Track ad performance, adjust bids/keywords, and report on ROI and ACOS/COS.
• Plan and execute promotional activities (deals, coupons, lightning sales, platform-specific campaigns).

1. Seller Support & Technical Tasks

• Create and manage cases/tickets with marketplace support teams to resolve listing, account, or order-related issues.
• Troubleshoot technical problems (listing suppression, account health, chargebacks, product delisting).
• Coordinate with internal teams (catalog, logistics, content, design, compliance) and external marketplace support.

1. Client Communication & Relationship Management

• Serve as primary point of contact for assigned clients/sellers; respond to queries promptly and professionally.
• Provide regular operational updates and performance reports.
• Offer actionable recommendations to clients to grow their e-commerce business.

1. Performance Monitoring & Reporting

• Monitor sales, conversion, CTR, impressions, returns, cancellations, and other KPIs.
• Prepare periodic performance reports and present insights and improvement plans.
• Identify growth opportunities (new products, category expansion, pricing strategy).

1. Process Improvement & Compliance

• Maintain accurate documentation of SOPs, listing guidelines, and troubleshooting steps.
• Ensure compliance with marketplace policies and maintain good account health.
• Suggest and implement process improvements to increase efficiency and reduce errors.
• Required Qualifications & Skills Bachelor’s degree in Business, Marketing, Commerce, or related field (or equivalent experience).
• Preferred 1–2+ years of hands-on experience managing marketplace operations (Amazon, Flipkart, Meesho preferred).
• Preferred Strong familiarity with marketplace seller dashboard (Seller Central, Flipkart Seller Hub, Meesho seller panel).
• Practical experience running sponsored ad campaigns and interpreting ad metrics.
• Good written and verbal communication skills; comfortable communicating with clients and marketplace support.
• Preferred Good analytical skills and experience with performance reporting (Excel, Google Sheets).
• Strong attention to detail, problem-solving mindset, and ability to work under deadlines.
• Ability to work from office full-time; reliable attendance and punctuality.
• Preferred (Nice-to-have)Experience with marketplace tools (listing management, chatgpt , gemini, helium, repricing, advertising tools).
• Knowledge of SEO for product listings and basic image editing skills. Familiarity with inventory management systems and order fulfilment processes.
• Preferred Prior experience in a client-facing role/agencies working with multiple sellers.