Customer Service Executive - Motor Finance Sales

Customer Service Executive - ILMSCV Finance - Motor Finance - Sales - Aligarh - Shree Deepam - CSE

Key Accountabilities:

Lead Generation

· Generates lead for ILSCV/MHCV/PV/UV deals through interactions with DSE or

through channel partners/open market

Customer Relationship Management

· End to end customer relationship management including explaining product

offerings and resolving sales queries

· Cross-selling product offerings to customers

· Educates customer with information to build their understanding of issues and

capabilities

· Goes beyond their day to day work to assist customers in a positive manner

Dealer Relationship Management

· Maintaining relationship with assigned dealer

Deal Processing

· Collecting all pre-sanction and post sanction documents and performing accurate

data entries (RSPM, SAGE etc)

· Internal Stakeholder Management

· Interact with operations and credit team in order to ensure smooth processing of

loan applications

KPIs:

1) Units Disbursed

2) 1st EMI Resolution

3) RC Collection

Qualification: Graduate/Undergraduate in any stream. Commerce graduate preferred

Experience: 0-2 years’ work experience