Executive - Merchant Trainer & Technical Support

Candidate Eligibility:

● Candidates should be comfortable in field work.

● Good written and verbal communication.

● Customer-service focus.

● Work Experience on helpdesk support, tech support, non tech support, software support

would be required

Roles and Responsibilities:

● Can visit our Restaurant Partners in Field

● Provide service and customer support during field visits

● Install our POS software in their System / Device

● Give training about our product to our client

● Diagnose errors or technical problems and determine proper solutions to resolve their queries

● Build positive relationships with customers

● Research and identify solutions to software and hardware issues

● Diagnose and troubleshoot technical issues, including account setup and network

configuration

● Ask customers targeted questions to quickly understand the root of the problem

● Communicate with clients through a series of actions, either via phone, email or chat, until

they’ve solved a technical issue

● Ensure all issues are properly logged

● Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help

Desk Technician or similar role

● Hands-on experience with Windows/Linux/Mac OS environments

● Good understanding of computer systems, mobile devices and other tech products.

● Ability to diagnose and troubleshoot basic technical issues

● Familiarity with remote desktop applications

● Excellent problem-solving and communication skills

● Ability to provide step-by-step technical help, both written and verbal

● Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Skills Required:

● Software Installation and Training.

● Excellent problem-solving and troubleshooting skills.

● Basic knowledge of networking principles and operating systems.

● Experience with remote desktop applications and help desk software.

● Hardware and Network Configuration.

Prerequisites:

● Must have a 2-wheeler and a laptop

● Must be well versed with Local Language

Experience Range:

1 - 5 years

Educational Qualifications:

Any graduation

Skills Required:

IT Support , Software Support , Software Training , troubleshooting , Software configuration , Software Installation , Remote Support

Annual Salary Range:

INR 3,00,000 - 3,60,000