Floor Supervisor

Floor Coordinator (Grahak Mitra)

Payroll: CIEL HR

Client: Bank

Job Role: Floor Coordinator / Grahak Mitra

About the Role

Grahak Mitra is a customer support role at the bank branch. The main objective is to assist walk-in customers, guide them in banking transactions, promote digital banking channels, and ensure a smooth customer experience.

Roles and Responsibilities

1. Assist walk-in customers at the branch

2. Guide customers for banking services and transactions

3. Educate customers on digital channels like ATM, ADWM, Internet Banking, YONO, UPI etc

4. Help customers fill forms and complete basic banking work

5. Support less tech-savvy customers in using digital banking services

6. Ensure no customer remains unattended in the waiting area

7. Direct customers to the correct counter or officer when required

8. Provide basic information about bank products and services

9. Ensure priority service for HNI / Premier customers

10. Encourage customers to give feedback

11. Inform customers about toll-free numbers, call center, and WhatsApp banking

Eligibility Criteria

1. Graduate candidate (any stream)

2. Fresher and experienced candidates can apply

3. Good communication and customer handling skills

CIBIL Requirement (Mandatory)

Fresher: Minimum 200 CIBIL score

Experienced: Minimum 600 CIBIL score

Documents Required (Mandatory before Interview)

Aadhaar Card

PAN Card

CIBIL Report

Job Location

All over Mumbai