Store Manager
Swiggy
Store Manager
Swiggy
Ambala
Not disclosed
Job Details
Job Description
Store Manager
Responsibilities
● Recommend and advise on best practices of picking and packing to improve Cx experience.
● Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
● Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
● Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience.
● Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.
● Provide recommendations to partners for continuous improvement on delivering best Cx metrics.
● Provide recommendations on the training aspects required to deliver/improve Cx metrics.
● Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.
Qualifications
● Graduate / 3-5 years of retail management experience
● Must have led 15+ people/ employees at Retail/ Store.
● Problem solving, data-driven decision-making
● Adaptability to dynamic situations.
● Experience from retail/FMCG/ quick commerce Industry.
Interested candidate can share resume/CV with the subject line of:- Store Manager_Location. (Kindly mention your current location)
gunjan.chaturvedi_ch@external.swiggy.in
Job role
Work location
Ambala
Department
Retail & eCommerce
Role / Category
Category Management & Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 3 years
About company
Name
Swiggy
Job posted by Swiggy