CRM Executive

Key responsibilities

*Client relationship management: Manage client relationships from the point of sale to post-possession. Handle all post-sales inquiries, complaints, and support needs through calls, emails, and other communication channels.

 *Document management: Prepare and issue necessary post-sale documents, such as buyer's agreements, possession letters, and demand letters.

*Payment and finance coordination: Manage payment follow-ups and coordinate with the finance/accounts team to ensure timely payments and issue receipts.

*Customer satisfaction: Ensure customer satisfaction by providing support during the possession process and addressing any issues or concerns promptly.

*Data management: Maintain and update customer records in the CRM, ensuring data accuracy for all post-sales activities.

*Internal coordination: Work with other departments, such as Sales, Finance, and Compliance, to ensure a smooth handover and fulfilment of post-sale commitments.

*Sales and retention: Identify opportunities for upselling or cross-selling to existing customers to foster a long-term relationship with the company.

Required skills and qualifications

*Experience: Previous experience in real estate customer service, sales, or CRM, preferably in the residential or commercial property sector.

*Skills: Excellent communication (verbal and written), organizational skills, and the ability to multitask under pressure.

*Technical proficiency: Strong knowledge of CRM software and the Microsoft Office Suite, including advanced Excel.

*Attitude: A customer service-oriented attitude with strong problem-solving and conflict resolution skills.