Customer Support Executive

Job Title: Customer Service Associate

Location: Amritsar (On-site)

Employment Type: Full-Time

Job Summary

We are hiring Customer Service Associates, to handle customer interactions across voice, chat, and/or email channels. The role involves addressing customer queries, resolving issues, and delivering a high-quality customer experience while adhering to defined process guidelines and service levels.

Key Responsibilities

• Handle inbound/outbound customer interactions professionally via calls
• Deliver exception customer service to the customers
• Accurately document customer interactions in CRM systems

Eligibility Criteria

• Graduate / Undergraduate (Any stream)
• Freshers & experienced candidates both eligible
• Strong verbal and written communication skills in English
• Basic computer knowledge

Joining Timeline

• Immediate / As per business requirement