Service Manager

Service Manager – Role Description & Responsibilities

* Oversee daily operations of the service department to ensure efficient workflow.

* Maintain high customer satisfaction through quality service delivery.

* Manage, train, and motivate service staff to achieve performance targets.

* Handle customer complaints and provide timely resolutions.

* Develop and implement service policies, procedures, and standards.

* Monitor budgets, control costs, and optimize resource utilization.

* Ensure compliance with safety and quality regulations.

* Collaborate with other departments to enhance service efficiency.

* Analyze service performance data and prepare reports for management.

* Continuously improve processes to boost productivity and client retention.