Group Service Head - Automobile

A Service Group Leader in the automobile sector drives team performance to achieve high-quality service, customer satisfaction (CSI), and operational efficiency in workshops. The Leader manages service teams, resolve technical issues, oversee service advisors, and ensure adherence to brand standards (Maruti). 

Key Responsibilities and Skills:

• Team Leadership: Mentoring service advisors and technicians to ensure quality workmanship.
• Customer Experience: Driving high Customer Satisfaction Index (CSI) scores through efficient service delivery and complaint resolution.
• Operational Management: Managing workshop capacity, prioritizing service calls, and optimizing vehicle throughput.
• Technical Expertise: Utilizing knowledge of service norms to resolve critical technical issues.
• Achievement Focus: Ensuring compliance with manufacturer service standards to win dealer excellence awards. JD Autonation +3

Contextual Experience (based on JD Group/JD Autonation):

• Background: Experience working with major automobile dealership service centers.
• Focus Area: After-sales, service marketing, and team management.
• Brands: Experience with reputed brands is highly relevant. JD Autonation +2
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