Job Responsibilities :-

• Monitoring & following up with 50-60 Customer Care Executives (CCEs) who is the sole female staff posted at our branches for improved customer service & business development activities.
• Achievement of Target assigned to them on Gold Loan & Other financial products .
• Working on the Knowledge , Skills & attitude of CCEs at Branch by providing in depth training remotely over Phone & visiting them in person to demonstrate the best work practices.
• Ensuring punctuality , discipline , dedicated efforts by the team of CCEs through counseling & course corrective feedback from time to time .
• Facilitating the Working of CCEs with Innovative , Effective & Customized Strategies for Performance Improvement of the CCE & Branch.
• Improving Selling Skills & Effective Communication Skills by Conducting Quarterly Business Review Meet in coordination with the Training department .

Eligibility Criteria :-

1.Must be a graduate from a recognized University

2.Min 3 years of experience in Sales/ Business Development Profile .

3. Must have worked as a Team Leader for at least 2+ years out of her total experience of 3 Years.

4. Must have the proficiency of Basic Computer knowledge .