Customer Support Executive

Position Purpose:

Provide virtual admin support to senior executives of fortune 500 companies located across multiple

geographies. As a virtual admin, perform various administrative tasks, including scheduling meetings

and Calendar management, Document management, Travel & Expense management, Invoice

processing, and other miscellaneous tasks. The role requires to be proactive, methodical, organized

multi-tasker, solution-oriented with a can-do approach and deliver high quality work in a timely

manner.

Primary Responsibilities:

1. Effectively communicate with global customers through email / phone / chat.

2. Organize and prioritize tasks to meet diverse project timelines set by the customer.

3. Schedule meetings, appointments across various locations and time zones.

4. Book conference rooms and organize supplies.

5. Coordinate and organize business travel, including flights, hotels & ground transportation.

6. Prepare expense reports, reconcile, and track in expense tool.

7. Update online databases, upload content, and manage permissions.

8. Assist in the creation, designing, organising, and formatting PowerPoint slides.

9. Create Purchase orders, process invoices and vendor management support.

10. Assist with ad-hoc projects and tasks assigned by the customer.

11. 100% adherence to project timelines, quality standards and expected efficiency.

12. Handle sensitive information with discretion and always maintain confidentiality.