Call Center Manager

Call Center Manager:

Qualifications:

• Bachelor's degree in Business Administration, Management, or related field
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• Proven experience (5+ years) in managing call centers or customer service operations
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Proficiency in CRM software and MS Office
• Problem-solving and decision-making abilities
• Knowledge of quality standards and compliance

Job Description:

• Oversee day-to-day operations of the call center
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• Develop and implement strategies to improve efficiency and customer satisfaction
• Manage, train, and motivate the team of supervisors and agents
• Monitor performance metrics and report on KPIs
• Handle escalations and resolve complex issues
• Maintain compliance with company policies and industry regulations
• Budget management and resource planning