Call Center Supervisor

Call Center Supervisor:

Qualifications:

• Bachelor's degree or diploma in relevant field
• 
  
• 2-4 years of experience in customer service or call center environment
• Leadership abilities and team management skills
• Good communication skills
• Familiarity with call center software and tools
• Ability to handle escalations and train agents

Job Description:

• Supervise daily operations and ensure team meets performance targets
• 
  
• Provide coaching and training to agents
• Monitor calls and review performance to ensure quality standards
• Motivate team members and foster a positive work environment
• Generate reports on team performance and escalate issues
• Assist in recruitment and onboarding of new agents