Front Desk Receptionist

Location: Shining Sand Beach Resort, Goa

Department: Front Office

Position: Front Desk Executive

Reports To: Manager

Job Summary: The Front Desk Executive is the first point of contact for guests and plays a key role in creating a warm, welcoming, and memorable experience at Shining Sand Beach Resort, Goa. The role involves handling guest check-ins/outs, managing reservations, responding to guest needs, and ensuring smooth front office operations.

• Welcome guests with a warm and friendly attitude.
• Handle check-in and check-out procedures efficiently.
• Provide information about resort facilities, services, local attractions, and activities in Goa.
• Address guest queries, requests, and complaints promptly to ensure guest satisfaction.
• Coordinate with housekeeping, food & beverage, and other departments to fulfill guest requirements.
• Reservation & Front Desk Operations - Manage room reservations via phone, email, and online platforms.
• Maintain accurate guest records and update the PMS (Property Management System).
• Handle billing, payments, and daily cash reconciliation.
• Issue room keys, manage room allocations, and monitor room availability.
• Maintain the front desk area in a clean and organized manner.
• Communication & CoordinationAct as a communication link between guests and resort departments.
• Assist in handling emergency situations as per resort protocols.
• Ensure awareness of daily events, VIP arrivals, and occupancy status.
• Administrative DutiesManage incoming calls and emails professionally.
• Keep records of guest feedback and escalate concerns when necessary.
• Prepare daily front-office reports as required.
• Required Skills & Competencies - Excellent communication and interpersonal skills.
• Pleasant personality and strong customer service orientation.
• Ability to multitask and remain calm in busy situations.
• Basic computer knowledge and experience with hotel PMS (preferred).
• Problem-solving attitude and attention to detail.
• Fluent in English; knowledge of Hindi, Konkani, or additional languages is an advantage.
• Qualifications Minimum HSSC (12th pass); Diploma/Degree in Hospitality preferred.
• 1–3 years of experience in front office or customer service (Freshers may be considered).
• Work Conditions Rotational shifts, including weekends and holidays.
• Resort environment with high guest interaction.
• Opportunity to work in a vibrant beachside resort.
• Supportive work culture and career growth opportunities.
• Competitive salary and employee benefits.