Front Office Manager

Company Description

Orion Hotels is a premier hospitality brand with 12 properties across India and abroad, offering luxurious amenities and outstanding guest experiences. Strategically located in prime areas, our hotels provide easy access to major attractions and transport links. We pride ourselves on state-of-the-art facilities, including high-speed Wi-Fi, 24/7 room service, and world-class accommodation. Our properties are equipped with modern conference halls and meeting spaces, catering to both leisure and business travelers. At Orion Hotels, we are committed to exceeding guest expectations at every touchpoint.

Role Description

This is a full-time, on-site role based in Mumbai for a Front Office Manager. The Front Office Manager will oversee daily front office operations to ensure smooth functioning and excellent customer interactions. Responsibilities include managing check-ins and check-outs, supervising front desk staff, handling guest inquiries, addressing customer concerns, and ensuring a high level of satisfaction for all guests. The role also involves maintaining efficient office administration and contributing to overall guest experience enhancements.

Qualifications

• Proficiency in Front Office operations, Office Administration, and team management
• Strong focus on Customer Service and maintaining Customer Satisfaction
• Excellent Communication skills for guest interaction and team coordination
• Ability to handle multiple tasks efficiently and ensure operational excellence
• Previous experience in hotel management or a similar role is preferred
• Knowledge of property management systems and hospitality software is a plus
• Bachelor's degree in Hospitality, Business Administration, or a related field is preferred