Patient Care Coordinator

What You’ll Do: -

• Answers incoming Calls & Emails of patients in a professional and courteous manner.
• Management and resolve patient complaints and queries related to Doctors, Hospital & services we are providing being raised via call, E-mail & through official Website as well any other digital source.
• Assist patient by informing the procedure to be followed to proceed further.
• Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
• To give priority to emergency call and to co-ordinate with the concern person / respective department for the same.
• Review and follow-up on patient accounts in a timely manner.
• Enter and update correct patient data into the computer data bases.
• To be involved in quality Assurance / Quality control activities.
• To perform all the jobs as may be assigned.
• Participation in Continuous Quality Improvement.
• Comply with company policy and procedures and pertinent laws or regulations.