Team Member -Customer

Service Desk

Shoppers Stop

 1 - 2 years

 Location Mall De Goa

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Job description

Role & responsibilities

· Maintaining a positive, empathetic, and professional attitude toward customers at all times.

· Responding promptly to customer inquiries.

· Communicating with customers through various channels.

· Acknowledging and resolving customer complaints.

· Knowing our products inside and out so that you can answer questions.

· Processing orders, forms, applications, and requests.

· Keeping records of customer interactions, transactions, comments, and complaints.

· Communicating and coordinating with colleagues as necessary.

· Providing feedback on the efficiency of the customer service process.

· Managing a team of junior customer service representatives.

· Ensure customer satisfaction and provide professional customer support.

Role Customer Success, Service & Operations - Other

Industry Type Retail

Department Customer Success, Service & Operations

Employment Type 

Role Category Customer Success, Service & Operations - Other

Education

UG : Any Graduate