Question 1

How much salary can I expect as a Customer Service Officer in Equitas Small Finance Ltd in undefined?

Accepted Answer

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

Question 2

What is the eligibility criteria to apply for Customer Service Officer in Equitas Small Finance Ltd in undefined?

Accepted Answer

The candidate should have completed undefined degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in undefined to get hired quickly.

Question 3

Is there any specific skill required for this job?

Accepted Answer

The candidate should have undefined skills and sound communication skills for this job.

Question 4

Who can apply for this job?

Accepted Answer

Both Male and Female candidates can apply for this job.

Question 5

Is it a work from home job?

Accepted Answer

No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in undefined at apna.

Question 6

Are there any charges or deposits required while applying for the role or while joining?

Accepted Answer

No work-related deposit needs to be made during your employment with the company.

Question 7

How can I apply for this job?

Accepted Answer

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

Question 8

What is the last date to apply?

Accepted Answer

The last date to apply for this job is . For more details, download apna app and find Full Time jobs in undefined. Through apna, you can find jobs in 74 cities across India. Join NOW

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Key Result Areas Position : Relationship Officer - MFI
S.NO.	DESIRED RESULT	WEIGHTAGE	KEY PERFORMANCE INDICATOR			1162352
1	Ensure achievement of collections target set for allocated centres.	50%	% of regular Collections (as per annexure 1)
2	Ensure achievement of new members through AOC	20%	% of Achievement (as per annexure 2)
3	Achieving the set targets for Cross Sell products	10%	% of Cross Sell Penetration Achievement % RD & APY Collections (as per annexure 3)
4	Member Retention	10%	% of Achievement (as per annexure 4)
5	Self Development	5%	Annexure 5
6	Process Orientaition	5%	Annexure 6

Annexure - 1
Performance Rating	Repayment % to be achieved
5 (Excellent)	100% repayment achieved by end of every month during the review period
4 (Very Good)	(99.81-100)% repayment achieved by end of every month during the review period
3 (Good)	(99.51-99.80)% repayment achieved by end of every month during the review period
2 (Adequate)	(99.31-99.50)% repayment achieved by end of every month during the review period
1 (Far below the expectation)	< 99.3 % repayment achieved by end of every month during the review period

Annexure - 2
Scoring method	5 (Outstanding)	4 (Excellent)	3 (Very Good)	2 (Good)	1 (Adequate)
% of AOC Target	>120% of AOC Target	(111 -120)% of AOC Target	(100% - 110%) of AOC Target	(90 -99)% of AOC Target	<90% of AOC Target

Annexure - 3
Scoring method	5 (Outstanding)	4 (Excellent)	3 (Very Good)	2 (Good)	1 (Adequate)
% of Achievement	>120% of Cross Sell Target	(111 -120)% of Cross Sell Target	(100% - 110%) of Cross Sell Target	(90 -99)% of Cross Sell Target	<90% of Cross Sell Target

Annexure - 4
Scoring method	5 (Outstanding)	4 (Excellent)	3 (Very Good)	2 (Good)	1 (Adequate)
% of Achievement	>120%	(111 -120)%	(100% - 110%)	(90 -99)%	<90%

Annexure - 5
Scoring method	5 (Outstanding)	4 (Excellent)	3 (Very Good)	2 (Good)	1 (Adequate)
Average Mandays of Training per Team Member	>=3	2.5-2.99	2-2.49	1-1.99	<1

Annexure - 6
Scoring method	5 (Outstanding)	4 (Excellent)	3 (Very Good)	2 (Good)	1 (Adequate)
Audit Score	>95%	91 - 95%	81-90%	71-80%	<71

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