Customer Relationship Manager

Key Responsibilities

• Post-Sales Management: Handling booking details, sending welcome calls/emails, and managing documentation like buyer agreements.
• Documentation & Compliance: Preparing and processing legal documents, agreements, and KYC documentation.
• Payment & Collection: Following up on payments, issuing demand letters, and managing receipts.
• Customer Relationship & Satisfaction: Addressing client queries, resolving complaints, and providing updates until possession.
• Data Management & Reporting: Maintaining accurate client data in CRM software (e.g., Salesforce, HubSpot) and reporting on sales activities.
• Collaboration: Working with sales, marketing, and finance teams to ensure smooth workflows. Expertia AI +4

Required Skills and Qualifications

• Experience: Previous experience in real estate sales, customer service, or client relationship management.
• Technical Skills: Proficiency in CRM software and Microsoft Office Suite.
• Communication: Excellent interpersonal and communication skills.
• Organizational Skills: High attention to detail and strong organizational skills.
• Education: Bachelor’s degree in Business, Real Estate, or a related field.