Automobile Service Advisor

Location: BTM 2nd stage, Hoodi, KR Puram

1. Communication: Proper communication is essential regardless of whether you’re selling real estate or automotive service. This includes our words, tone of voice and body language. And, as any relationship expert will tell you, communication is more about listening than talking. Service "writers" must listen closely to customer complaints, while also paying attention to information and requests from the technician. Then, the advisor must act as a liaison, relaying messages between the two parties.

Personal appearance: Service advisors must maintain the highest level of grooming, hygiene and uniform appearance. Conduct

all business with honesty, sincerity and genuine concern for customers. But there’s more: the service advisor must break down complex repair information so the customer can understand it. This is true before, during and after the customer’s visit.

Many vehicle owners have little to no knowledge of how their car operates. So, in some ways, the advisor acts as a teacher, helping customers understand automotive technology. Of course, this has to be done in a way that’s respectful; not condescending.

Handle all minor customer complaints with courtesy, tact and respect. We are here to help solve customer’s concerns - not add to them.

2. Service sales: Being an effective salesperson – especially in the auto service industry where customers are leery of dishonesty – takes a unique set of skills. Advisors must sell vehicle owners recommended service without being overbearing. Natural ability comes into play, sure, but training and the right tactics are even more critical.

Do you properly prepare for each day's appointments with pre-writes, OEM and dealership service histories, menus and complimentary report cards? This allows you to spend the necessary time with the customer confirming their needs when they arrive.

Customer Communication- Act as the liaison between customers and technicians.

- Listen carefully to customer concerns and convey accurate information to the technical team.

- Explain complex vehicle issues and repair processes in a clear, respectful, and easy-to-understand manner.

- Maintain professional grooming, hygiene, and uniform standards.

- Handle customer queries and complaints tactfully and respectfully.

Service Sales- Recommend necessary services and repairs to customers without being pushy.

- Review daily appointments and prepare using vehicle history and service menus.

- Build trust with customers by offering transparent and valuable service options.

Customer Service- Ensure a positive service experience from vehicle check-in to final delivery.

- Educate customers on maintenance needs and vehicle care.

- Foster customer loyalty through sincerity, honesty, and genuine concern.

Administrative Duties- Maintain accurate service records and documentation.

- Manage job cards, billing, and follow-up processes efficiently.

- Coordinate with technicians to ensure timely job completion.