BPO Telecaller

making or receiving calls to engage customers, promoting products/services, generating leads, resolving issues, and building relationships, requiring excellent communication, persuasion, patience, and data entry skills, often working with targets and scripts for sales, support, or marketing. They act as the company's voice, handling both outbound (sales focus) and inbound (support focus) calls, managing customer databases, and coordinating with other teams for seamless customer journeys. Key Responsibilities:** Outbound Calling:** Contact potential and existing customers to introduce offerings, gather feedback, and drive sales.** Inbound Handling:** Respond to customer inquiries, provide information, and address complaints efficiently.** Lead Generation & Nurturing:** Identify prospects, qualify leads, and pass high-quality opportunities to sales teams.** Customer Relationship Management:** Build rapport, understand needs, offer solutions, and ensure high satisfaction.** Data Management:** Maintain accurate customer contact information and call records in databases.** Script Adherence & Adaptation:** Follow company scripts and policies while adapting communication to customer needs. Essential Skills & Qualifications:** Communication:** Excellent verbal skills, clear articulation, and active listening.** Persuasion & Salesmanship:** Ability to influence decisions and meet targets.** Patience & Resilience:** Ability to handle rejection and manage difficult conversations.** Interpersonal Skills:** Empathy and rapport-building.** Attention to Detail:** For accurate data entry and note-taking.** Adaptability:** Ability to work with scripts, systems, and different customer types. Types of Telecalling Roles:Sales: Focus on converting prospects into buyers (often outbound).Customer Service/Support: Resolving issues and providing assistance (often inbound).Marketing: Raising brand awareness or conducting surveys.Verification: Confirming details for other departments (e.g., finance, HR). Telecaller Job Description [Updated 2025] - IndeedTelecaller Duties And Responsibilities. Telecallers discuss with potential customers to inform them of the company's offerings and...IndeedTelecaller Job Description Template | LinkedIn Talent SolutionsTelecaller Job Description Template | LinkedIn Talent Solutions. Products. Source and engage. Resources & Support. Education. Hiri...LinkedInTelecaller Job Description Template - QandleA telecaller is a professional responsible for making outbound or receiving inbound calls to promote products, gather customer fee