Business Development Executive (BDE)

1. Respond to customer queries and inquiries via phone, email, or chat in a timely and professional manner.

2. Provide accurate information about the company’s products and services to potential and existing customers.

3. Identify business opportunities and generate leads through inside sales activities.

4. Handle and resolve customer concerns or complaints effectively while maintaining a positive customer experience.

5. Maintain detailed records of customer interactions, inquiries, and feedback in the CRM system.

6. Coordinate with internal teams such as operations, support, and logistics to ensure smooth issue resolution and service delivery.

7. Follow up with customers and prospects to nurture relationships and drive conversions.

8. Meet individual and team sales targets through consistent follow-ups and customer engagement.

9. Build long-term relationships with clients to encourage repeat business and referrals.