Business Development Manager (BDM)

Cluster Manager – Inside Sales (Manager Level)

Location: Bengaluru | Employment Type: Full-time

Reporting To: Sales Head

Languages: English & Hindi (Mandatory)

About the Role:

We are looking for a high-ownership Cluster Manager (Manager Level) who can manage multiple Team Leads (TLs) and drive performance across a large inside sales cluster of 60–80 telesales executives. This is NOT an individual contributor or TL role. You will lead TLs, manage cluster P&L;, drive daily sales operations, and ensure predictable revenue outcomes. Ideal for a Sales Manager / Cluster Manager in a high-velocity B2B inside-sales environment.

Team Leadership

• Manage 6–7 Team Leads, each handling 10–12 reps (total 60–80 inside sales executives).

• Drive TL performance via daily reviews, coaching, escalations, and discipline.

• Ensure hiring, onboarding, and ramp-up of new TLs and executives.

Revenue & Operations Ownership

• Own cluster revenue targets and drive monthly & quarterly closures.

• Run daily cluster-level standups, pipeline reviews, and forecasting.

• Ensure high-quality follow-ups, talk time discipline, and lead management.

Governance & Productivity

• Strengthen CRM compliance and forecasting accuracy across all TLs.

• Review rep and TL-level KPIs daily and fix gaps immediately.

• Ensure SOP adherence, pitch consistency, and script optimization.

Performance Coaching

• Coach TLs on call quality, objection handling, time management, and closure strategies.

• Conduct weekly coaching sessions and build a performance-driven culture.

Escalations & Quality Control

• Handle high-value customer escalations.

• Manage stuck deals and unblock TLs.

• Ensure zero leakages of leads and CRM workflow gaps.

What We’re Looking For –

Experience

• 5–9 years total experience in inside sales.

• 3+ years managing Team Leads.

• Must have led at least 40–80 inside sales reps through TLs.

• Experience in B2B sales / SME sales / SaaS / telecom / fintech preferred.

• Experience in high-velocity calling environments (100–300 calls/day per rep).

Skills & Competencies

• Strong revenue ownership mindset.

• High discipline in daily reviews and execution.

• Excellent people management and ability to handle tough conversations.

• Ability to identify performance issues early and resolve quickly.

• Strong command over CRM systems (Zoho, HubSpot, LeadSquared, Salesforce).

• Comfortable with Excel, MIS reporting, and daily dashboards.

• Ability to maintain high energy and motivation across the sales floor.

How Success Will Be Measured

• Cluster revenue achievement vs. target.

• TL productivity, follow-ups, and call quality.

• Forecasting accuracy.

• Lead utilization and CRM hygiene.

• Rep and TL ramp-up time.

• TL retention and team stability.

• Reduction in escalations and faster closure cycles.

Why Join Us

• Lead one of the largest inside sales clusters in India.

• Directly work with the Sales Head and leadership team.

• Strong growth path to Cluster Head / Sales Manager / National Sales Manager.

• High visibility and high-impact role.

• Performance-driven culture where numbers matter more than narratives