Center Manager

Centre Manager of a Multi-Sports Arena: Job Title: Centre Manager – Multi-Sports Arena Job Summary

We are seeking a dynamic and motivated Centre Manager to oversee the day-to-day operations of our multi-sports arena. The ideal candidate will be responsible for managing facility operations, ensuring excellent customer experiences, leading staff, and promoting a safe, welcoming environment for sports enthusiasts of all ages. This role requires a blend of leadership, operational expertise, and passion for sports.

 Key Responsibilities

 Operational Management

 ● Oversee the daily operations of the multi-sports arena, including admin activities and general facility upkeep.

● Ensure the arena complies with health and safety regulations, including sports-specific safety protocols.

 ● Manage cleanliness and maintenance schedules for all sports equipment, facilities, and amenities.

● Implement and monitor operational policies, procedures, and standards.

 Attendance Management

 ● Manage staff attendance – including coaches, trainers, customer service representatives, and maintenance personnel.

● Track student attendances, fee reporting and alerts.

Customer Experience

● Provide a welcoming and inclusive environment for all participants and all age groups, from amateur players to professional athletes.

● Resolve customer inquiries, feedback, and complaints promptly, positively and effectively.

● Ensure younger students are handed over to care-giver safely and timely.

 Sales & Marketing

 ● Drive membership and facility bookings to walk-ins by providing information in a timely and positive manner

. ● Outbound calling to drive walk-in for demo class. Financial Management

 ● Handle membership plans and client fee payments. Reporting of fees. Qualifications and Skills Essential

● Bachelor’s degree

 ● Proven experience (1+ years) in facility management or a similar role.

● Strong organizational, multitasking, and problem-solving skills.

● Proficient in reporting

. ● Exceptional communication and interpersonal skills. Desirable

● Having a happy disposition would be a great plus point.

 ● Experience in sales, marketing, or community engagement initiatives.

● Familiarity with dealing with young toddlers and professional athletes of higher age. Languages

● Proficiency in English, Hindi, and Kannada. Key Competencies ● Operational Efficiency

● Customer-Focused Mindset

● Collaboration and Teamwork

 ● Results-Oriented Approach What We Offer:

● Competitive salary and performance-based incentive structure.

● Opportunities for professional development and growth.

● Access to sports facilities and events.

● A chance to make a positive impact on the local sports community.