Chat Support Executive

Job Description:

We are hiring for the position of Chat Support Executive in a Semi Voice Process. The role involves assisting customers via live chat and limited voice support, ensuring prompt and effective issue resolution with a strong focus on communication and customer satisfaction.

Key Responsibilities:

- Handle customer queries primarily through chat, with occasional voice calls when required.

- Deliver prompt, accurate, and courteous responses to customers.

- Understand customer concerns and provide appropriate solutions.

- Maintain records of customer interactions and escalate unresolved issues appropriately.

- Adhere to company policies, processes, and quality standards.

Requirements:

- Good English communication skills – both written and verbal.

- Active intent to resolve customer issues with a customer-first mindset.

- Minimum typing speed of 30 WPM with good accuracy.

- Ability to comprehend and follow instructions.

- Must be a team player with a positive attitude and flexibility to work in rotational shifts.