As a Client Relationship Manager, you’ll be responsible for creating and maintaining long-term connections with our valued clients. Your goal is to ensure their satisfaction, address any concerns, and contribute to the growth of our business. If you’re an excellent communicator, customer-oriented, and passionate about the entertainment industry, we’d love to have you on our team!

Responsibilities:

• Build and Strengthen Client Relationships: Develop and maintain positive, trust-based relationships with key clients.
• Understand their unique needs, preferences, and pain points.
• Address Client Business Needs: Collaborate with clients to identify their business requirements.
• Create customized plans to address their specific challenges and goals.
• Provide Expert Advice: Advise clients on strategies to optimize their processes and achieve profitability.
• Offer insights into industry trends and best practices.
• Regular Client Engagement: Schedule and conduct regular meetings with clients to assess their satisfaction.
• Act as the primary point of contact for any client concerns or complaints.
• Upselling and Cross-Selling: Work closely with our sales team to identify opportunities for upselling or cross-selling additional services or products.
• Ensure clients are aware of our full range of offerings.
• Contract Adherence and Escalation: Monitor contract terms and ensure both parties adhere to agreements.
• Escalate issues to senior management when necessary.
• Sales and Revenue Targets: Set achievable sales and revenue targets.
• Collaborate with internal teams (sales, engineers, etc.) to meet these goals.
• Competitor Analysis: Stay informed about industry competitors
• Identify strategies to retain existing clients in a competitive market.
• Requirements and Skills: Proven experience as a Client Relations Manager or Relationship Manager
• Track record of meeting and exceeding targets.
• Background in customer service; knowledge of the entertainment industry is a plus.
• Proficiency in MS Office; familiarity with CRM platforms (e.g., Salesforce).
• Excellent communication and negotiation skills.
• Problem-solving aptitude and ability to work well within a team.
• Bachelor’s degree in Business Administration, Marketing, or a related field.

If you’re passionate about building lasting client relationships and contributing to our company’s success, we encourage you to apply!