Club Manager

CLUB MANAGER

Job Summary:

The Club Manager is responsible for overseeing the day-to-day operations of the club.

This includes organizing events, managing schedules, maintaining facilities, supervising

staff, and ensuring high levels of member satisfaction and engagement.

Key Responsibilities:

1. Event Coordination: Plan and execute social events, tournaments, and special

club activities.

2. Member Relationship Management: Foster strong relationships through

responsive communication and high-quality service.

3. Community Engagement: Encourage member participation in activities and

cultivate a positive club culture.

4. Match Scheduling: Oversee court and match scheduling to maximize club

utilization.

5. Activity Development: Collaborate with MP to design and implement new

programs for members.

6. Program Coordination: Organize regular offerings such as leagues, clinics, and

other initiatives.

7. Facility Maintenance Oversight: Ensure facilities are clean, safe, and well-

maintained by coordinating with the maintenance team.

8. Staff Supervision: Lead the coaching and grounds team to ensure service

standards are met.

9. Event Logistics: Ensure seamless event setup, including venue, equipment,

food, and transport needs.

10. Budget Oversight: Work with the General Manager to plan events within

allocated budgets.

11. Vendor Coordination: Liaise with external vendors for timely and cost-effective

services.

12. Post-Event Evaluation: Gather participant and staff feedback to assess and

improve future events.

13. Industry Awareness: Stay updated on industry trends and incorporate

innovations into club offerings.

14. Community Outreach: Develop and execute outreach campaigns to attract new

members.

15. New Member Events: Host onboarding activities to integrate new members into

the club.

16. Retention Strategies: Work with management to implement loyalty programs

and special offers.

17. Interdepartmental Collaboration: Coordinate with marketing and membership

teams for cohesive service delivery.

18. Local Partnerships: Establish community relationships that enhance the club’s

visibility and value.

19. Progress Reporting: Monitor outreach goals and report progress to General

Manager.

20. Inter-Club Collaboration: Collaborate with other Club Managers to drive

business growth and revenue.