CRM Executive

Key Responsibilities:

Customer Management:

• Serve as the main point of contact from booking to handover.
• Address inquiries and resolve customer issues, including support for NRI clients.

Documentation & Coordination:

• Prepare and manage documentation (booking forms, agreements).
• Ensure legal compliance with the assistance of the legal team.

Payment & Loan Coordination:

• Oversee payment collection and reminders.
• Coordinate home loan applications and disbursements with banks.

Customer Handover & Support:

• Manage the handover process, address concerns, and ensure satisfaction.
• Provide ongoing support post-handover, resolving any issues.

Reporting & Communication:

• Maintain records of interactions and payments.
• Provide updates and reports to senior management.