Customer Care Executive

Customer Support Executive (Non-Voice / Chat) Location: Bangalore (Work from Office)

Company: Hyppy

About the Role At Hyppy, customer support isn’t just “replying to queries.”

It’s about making someone feel heard, helped, and a little happier than before they texted us.

You’ll be the voice (well, text) of Hyppy across WhatsApp, Instagram, email, and website chat.

• What You’ll DoHandle customer queries across WhatsApp, Instagram DMs, Email & Website Chat
• Assist with:
• Order tracking
• Product queries
• Returns, exchanges, COD confirmations
• Resolve issues calmly and clearly (even when things go wrong)
• Maintain quick response times and clean communication
• Coordinate with warehouse & ops team for order-related issues
• Tag, track, and categorize queries for better systems
• What We’re Looking ForStrong written communication (simple, clear, human)
• Good judgment → knows when to solve, when to escalate
• Patient, empathetic, and calm under pressure
• Basic understanding of e-commerce (orders, shipping, returns)
• Comfortable using tools (or learning fast)

Bonus if you:

• Get Hyppy’s vibe (warm, witty, not robotic)
• Have handled D2C / Shopify / Instagram support before
• Work DetailsFull-time, Work from Office (Bangalore)
• 6 days a week
• Rotational shifts (to manage peak hours)

Compensation₹20,000 – ₹30,000/month (based on experience)

Why This Role MattersEvery order is not “just an order.”

You’re the person connecting the customer to everything happening behind the scenes.

And how you respond → shapes how they remember Hyppy.