Job Summary:We are seeking a proactive and detail-oriented Seller Account Manager to oversee and grow relationships with third-party sellers across our online marketplace. The ideal candidate will be responsible for onboarding, managing, and supporting sellers to maximize performance, drive sales, and ensure a seamless customer experience.

• Key Responsibilities:Seller Onboarding & Activation:
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• Guide new sellers through the onboarding process and ensure all requirements (KYC, product listings, documentation) are met.
• Provide training and support to help sellers understand platform tools, policies, and best practices.
• Account Management:
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• Act as the primary point of contact for a portfolio of sellers.
• Monitor seller performance metrics including sales volume, return rates, ratings, and fulfillment timelines.
• Develop action plans for underperforming accounts.
• Sales Growth & Strategy:
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• Work with sellers to optimize product listings (titles, descriptions, images, keywords, pricing).
• Advise on promotions, discounts, and campaigns to boost visibility and sales.
• Identify cross-sell/up-sell opportunities and gaps in assortment.
• Data Analysis & Reporting:
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• Analyze sales data, marketplace trends, and customer feedback to drive insights.
• Provide regular performance reports and business reviews to sellers and internal stakeholders.
• Compliance & Policy Adherence:
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• Ensure sellers adhere to marketplace guidelines and quality standards.
• Manage conflict resolution, escalations, and policy violations.
• Cross-Functional Coordination:
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• Liaise with customer service, logistics, marketing, and tech teams to resolve seller issues and improve processes.
• Required Skills and Qualifications:Bachelor’s degree in Business, Marketing, Supply Chain, or a related field.
• 2–4 years of experience in account management, seller support, or marketplace operations.
• Familiarity with platforms like Amazon Seller Central, Flipkart Seller Hub, Meesho, or Shopify.
• Strong Excel skills and comfort with data analysis tools.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to multitask and manage multiple seller accounts simultaneously.
• Preferred Qualifications:Experience working with cross-functional teams in a fast-paced e-commerce environment.
• Understanding of catalog management, online merchandising, and seller lifecycle.
• Fluency in regional languages (if applicable) to support local sellers.