Customer Care Executive

Co-ordination

Skills required

Clarity in communication, knowledge of UPS / electronic products / Industrial /Medical products.

Ability to convince and instill confidence and trust about the company and products. Well versed

with MS office and Knowledge of Tally for billing.

Follow up

MIS Reporting

Documentation

& filing

Drafting

Preparing

Quotes

Prepare quotes and detail technical specification using the company's excel template..

File enquiry and quotes

Review customer PO & WO, Issue work order with clear technical and customisation

details

Filing of site inspection report, PMC reports, service reports

Drafting letters, minutes, site inspection report as per the format in excel

Followup receipt of quote, invoices, AMC contract papers, confirmation

of

Performa invoicing in excel

Followup PO & service work orders from production / engineering

department to

Update production and service status daily

Preparing AMC and service quotations using the excel template

Followup of PO, AMC and service work orders from the customer

Followup of payments

Co-ordinate with accounts and arrange documents for despatch

Arrange transporter for despatch of units.

Co-ordinate with despatch and ensure timely packing and despatch.

Drafting site pre-requisites with drawing

Co-ordinate with production to ensure honoring of delivery committment.

Mailing daily work report

Mailing weekly report of Enquiry-Quote-Followup-Status

Multi-tasking role of process execution in Lead generation / Business development,

inside sales process, service, Recruiting, HR, purchase, front office etc.

Responding

to enquiries

Making cold calls

Courteous responses over phone, time bound responses by mail and other relevant

correspondance.

Mailing cold calls for lead geneartion.

Job Profile - Process executive.