Customer Support Executive Roles & Responsibilities:

•            Managing a team of representatives offering customer support.

•            Overseeing the customer service process.

•            Resolving customer complaints brought to your attention.

•            Creating policies and procedures.

•            Planning the training and standardization of service delivery.

•            Selecting and hiring new staff.

•            Monitoring the work of individual representatives and of the team.

•            Conducting quality assurance surveys with customers and providing feedback to the staff.

•            Possessing excellent product knowledge to enhance customer support.

•            Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements:

•            A bachelor’s degree in administration or a related field.

•            A minimum of 5 years experience.

•            Excellent interpersonal and written and oral communication skills.

•            Ability to lead a team.

•            Knowledge of CRM dashboard.

•            Computer skills.

•            Knowledge of mediation and conflict resolution techniques is preferable.

•            Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, troubleshooting technical issues, explaining product features, or guiding customers through processes.

•            Listen attentively to customer complaints, empathies with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary.

•            Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer’s experience.

•            Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.

•            Collaborate with other teams within the organization, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues.

•            Provide customers with a positive and personalized experience, promoting customer loyalty and retention.

•            Manage the customer representative department, train the juniors on understanding the behaviour of clients and keep a good tone.

•            Monitor the performance of the team.

•            Develop guidelines for customer support aligning with the company’s objectives, usually known as documentation.

•            Training technician on new update services, team building and motivation.

•            Maintaining records of AMC on dashboard and sending reminders on renewal to clients

Interested candidates share your CV / Resume / Biodata on 6366751637

Place to work Address:

V Tronink Innovation LLP.

No. 627/4, 36B,

3rd Floor, 1st Main, 2nd Phase,

Peenya Industrial Area, 

Bangalore 560058 

Karnataka.

Office Timing 

Monday to Friday 

9.00 AM To 6.00 PM

Saturday 

9.00 AM To 4.00 PM

We are not from consultancy firm, it's direct hiring for V- Tronink Co. ; We don't take any fees & it's not on contract.