Customer Experience Advisor

Responsibilities

• Be the first line of communication for professionals and customers in US, US, APAC Marketplace & North America
• Handle inbound and outbound queries via phone, emails and chat from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented
• Identify sales opportunities and contribute to revenue growth by offering relevant services and upgrades
• Be a product & customer expert, assisting new and existing professionals with any queries that they may have
• Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business
• Solve technical issues and support the development of our platform and products by providing vital feedback to the broader business
• Work in line with performance metrics of the Global Customer Experience: Productivity and Quality of interactions, along with CSAT and Online Time Shifts
• We are looking for individuals interested in full-time hours to join our Customer Experience team. Typically, you will work 12:30 PM to 09:30 PM IST. (shifts may vary based on daylight savings)

Skills and Experience

• Minimum 1 year of experience in a customer-facing role supporting international customers via phone and email
• Experience with customer service software is a plus; we use Zendesk
• Ability to build strong rapport quickly and confidently with customers
• A driven self-starter, self-motivated with a great work ethic
• Confident in handling diverse queries, able to easily adapt to any given situation
• The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark
• Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls, and admin
• Exceptional attention to detail and follow-through
• Have outstanding written and verbal communication skills in English, with attention to detail, and the ability to write confidently and accurately

Perks and Benefits

• 5 days work week with 2 week-off days
• Competitive salary: ₹3.75 LPA (plus sales commissions and shift allowances as applicable))
• One-way cab facility
• 33+ paid days off annually
• Quarterly team socials
• Access to Learning & Development programs and personal L&D budget
• An annual Learning & Development budget to spend on courses, training, or other resources that support your professional development.
• Access to Oliva, a leading mental health and wellbeing platform, offering personalised support when you need it.
• Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life
• Enhanced Cult.fit membership for all employees with access to mental health courses and fitness classes