Customer Experience Executive

About the role

Are you passionate about creating exceptional customer experiences? Do you thrive on solving problems and guiding others? If so, we want you on our team!

As a Customer Experience Executive, you’ll be at the forefront of ensuring our customers enjoy a smooth and positive journey with our products and services. Your day-to-day will involve connecting with customers, resolving their queries, offering tailored solutions, and helping them unlock the full potential of our offerings. If you’re driven by customer satisfaction and enjoy helping others succeed, this role is for you!

What You will do

● Deliver Top-Notch Support: Ensure every customer query is met with a quality response,

following our SOPs to keep interactions smooth and efficient.

● Be a Customer Advocate: Tune in to what our customers really need and guide them through

using specific features that make a difference.

● Dive into Problem-Solving: Love a challenge? Analyze and report product issues by exploring

different scenarios or stepping into the customer’s shoes.

● Keep Our Knowledge Base Sharp: Regularly update our internal systems with insights from technical issues and valuable customer conversations.

● Collaborate and Innovate: Got a great idea from a customer? Share feature requests and clever workarounds with the team to keep our product evolving.

● Stay Ahead of the Curve: Excite our customers by informing them about the latest features and functionalities as soon as they’re available.

● Ensure Resolution: Don’t just solve problems—follow up with customers to make sure

everything’s running smoothly on their end.

● Amplify the Customer Voice: Collect feedback directly from customers and share these insights with our Product, Sales, and Marketing teams to drive innovation and improvement.

What you will need

● Bring Your Experience: Have at least 2 years in a Customer Support role? Great! If you're a fresher with outstanding communication skills, we’d love to hear from you too.

● Versatile Support: Ready to tackle it all? You'll be handling calls, chats, and emails, so flexibility is key.

● Customer-Centric Approach: We’re all about our customers—you should be too.

● Tech-Savvy: Familiar with help desk software and remote support tools? Even better if you know your way around CRM systems.

● Communication Pro: Strong communication and problem-solving skills are a must. We need someone who’s fluent in both English and Hindi.

● Juggle Like a Pro: You’ll need to multitask in our fast-paced environment, adapting quickly to whatever comes your way.