Customer Onboarding Executive - Voice / Blended

Looking for a Voice Process job involves handling customer interactions via phone calls, including inbound support and outbound sales or service, within a BPO or customer service environment. Key responsibilities include solving customer issues, providing product information, adhering to quality standards, and maintaining high customer satisfaction, often requiring strong communication skills and flexibility in shifts. 

Key Responsibilities

• Customer Support: Handling incoming calls to resolve queries, complaints, or inquiries, and making outbound calls for follow-ups, sales, or collections.
• Problem Resolution: Troubleshooting customer issues efficiently to ensure a positive experience and satisfaction.
• Documentation: Accurately recording details of every customer interaction in the company’s CRM system.