We are seeking a dynamic and customer-focused Customer Relationship Manager to join our team. The ideal candidate will be responsible for developing and maintaining strong relationships with clients to ensure customer satisfaction, retention, and long-term loyalty. You will serve as the main point of contact for key accounts, manage client communications, and work closely with internal teams to deliver excellent service.

• Key Responsibilities:
• Build and nurture long-term relationships with customers.
• Act as the primary contact for clients, addressing inquiries and resolving issues in a timely manner.
• Understand client needs and objectives to offer tailored solutions and services.
• Monitor customer satisfaction through surveys, feedback, and check-ins.
• Collaborate with sales, support, and product teams to ensure seamless customer experiences.
• Develop strategies to improve customer retention and loyalty.
• Maintain accurate records of customer interactions using CRM software.
• Analyze customer data to identify trends, opportunities, and potential risks.
• Conduct regular business reviews with key accounts.
• Identify opportunities for upselling or cross-selling additional services/products.

What We Offer:

Competitive salary and performance bonuses

• Health and wellness benefits
• Professional development opportunities
• Friendly, collaborative work environment