Customer Relationship Officer

Job SummaryThe Customer Relationship Executive (CRE) is responsible for managing customer interactions, ensuring excellent customer experience, and supporting the sales team by handling inquiries, follow-ups, and customer satisfaction activities related to Triumph motorcycles.

Key Roles & Responsibilities1. Customer Handling

• Welcome customers visiting the showroom and understand their requirements.
• Provide information about Triumph motorcycle models, features, pricing, and offers.
• Maintain professional communication with customers.

2. Lead Management

• Handle incoming leads from walk-ins, website, social media, and phone inquiries.
• Maintain and update customer data in CRM software.
• Allocate leads to the sales team and track lead status.

3. Follow-ups

• Conduct regular follow-ups with prospective customers for test rides, quotations, and purchase decisions.
• Ensure timely follow-ups for pending inquiries and lost leads.

4. Customer Experience

• Ensure a premium showroom experience aligned with Triumph brand standards.
• Coordinate test ride scheduling and customer assistance.

5. Sales Support

• Support sales consultants in closing deals by maintaining communication with customers.
• Coordinate documentation related to booking, delivery, and registration.

6. Customer Feedback & Satisfaction

• Collect customer feedback after test rides, bookings, and vehicle delivery.
• Handle customer complaints and escalate issues to management when required.

7. Post-Sales Relationship

• Maintain relationships with existing customers.
• Inform customers about service schedules, events, new launches, and promotional activities.
• Key Skills RequiredExcellent communication and interpersonal skills
• Strong customer handling ability
• Basic CRM / MS Excel knowledge
• Good telephone etiquette
• Ability to work in a sales-driven environment
• QualificationAny Graduate / Diploma
• Experience in automobile showroom / customer service / sales coordination preferred