Customer Success Executive

Job Title: Customer Success Executive

Company: Hanto

Location: Bengaluru

Employment Type: Full-Time

Job Overview : The Customer Success Executive will manage customer queries and service requests using Freshdesk, ensuring timely resolution and a positive customer experience. The role requires coordination with internal teams to maintain service quality and meet defined service standards.

Key Responsibilities:

• Handle customer queries and service requests through Freshdesk
• Ensure timely response and closure of tickets as per SLAs
• Coordinate with internal teams for issue resolution and follow-ups
• Monitor ticket queues and escalate issues when required
• Maintain accurate updates and documentation in Freshdesk
• Communicate professionally with customers to ensure satisfaction

Experience Required

• 1–3 years of experience in customer support or customer success
• Hands-on experience with Freshdesk is mandatory

Required Skills

• Strong working knowledge of Freshdesk or similar ticketing tools
• Good communication and customer-handling skills
• Problem-solving ability with attention to detail
• Ability to manage multiple requests and priorities

Benefits of Joining

• Competitive salary package
• Structured work environment with defined processes
• Opportunity for professional growth in customer success operations
• Supportive and collaborative team culture

To Apply:

Interested candidates may share their updated resume at founderoffice@hanto.co or apply directly through this job posting.