Customer Support Executive

Key Responsibilities:

Provide first-line support to customers via email, chat, phone, and social media, addressing inquiries related to courses, technical issues, account management, and billing.

Resolve customer complaints and issues in a positive and efficient manner, ensuring high levels of satisfaction.

Assist customers with course registrations, account setups, and navigating the platform, providing clear instructions.

Collaborate with internal teams (e.g., technical, sales, and content) to escalate and resolve more complex issues.

Monitor customer feedback, trends, and common issues to help improve the platform and support services.

Maintain accurate records of customer interactions, queries, and resolutions in the CRM system.

Follow up with customers to ensure issues are resolved and gather feedback on customer satisfaction.

Provide product knowledge and troubleshooting assistance to learners to ensure they are making the most of the platform.

Stay up-to-date with platform updates, new features, and changes in educational offerings.