Customer Support Executive

Key Responsibilities:

● Handle customers on their enquiries/complaints via multiple channels i.e. call/mail.

● Resolve 9-10 customer tickets per hour

● To understand the product features for better problem solving.

● To keep records of customer interactions, transactions, comments, complaints.

● Communicate issues to appropriate internal teams as necessary for quick resolution and coordinate with them for solving any

customer issues.

● To ensure customer satisfaction and provide an empathetic experience to every user.

● To own every interaction with the customer and ensure every customer is a happy customer

● Reporting all product and service-related issue/trends to the respective support staff

Qualifications and Skills:

● Graduation is mandatory

● 1+ years of experience in customer service function (e-com / hospitality industry

preferred)

● Good comprehension skills -- ability to clearly understand and relate to the issues customers raise● Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response

● Effective problem solving skills