Customer Support Executive

Job Title: Customer Support ExecutiveJob Summary

We are looking for a Customer Support Executive who can handle customer queries efficiently, resolve complaints professionally, and maintain high customer satisfaction levels. The ideal candidate should have strong communication skills, patience, and the ability to handle pressure.

• Key Responsibilities
• Respond to customer inquiries via phone, email, chat, or social media.
• Resolve customer complaints in a timely and professional manner.
• Provide accurate information about products, services, policies, and procedures.
• Maintain detailed records of customer interactions.
• Escalate complex issues to the relevant department when necessary.
• Follow up with customers to ensure issue resolution.
• Meet response time and quality standards set by the organization.
• Collect customer feedback and share insights with management.

• Required Skills & Qualifications
• Bachelor’s degree (preferred but not mandatory depending on company policy).
• Excellent verbal and written communication skills.
• Strong problem-solving ability.
• Good listening skills and patience.
• Basic computer knowledge (MS Office, CRM tools).
• Ability to multitask and manage time effectively.
• Customer-focused attitude.

• Preferred Qualifications (Optional)
• Prior experience in customer service or call center roles.
• Familiarity with CRM software.
• Ability to handle high call volumes.
• Multilingual skills.

• Key Competencies
• Empathy
• Professionalism
• Conflict resolution
• Adaptability
• Attention to detail

• Working Conditions:
• Work from office
• 6 days working