Customer Support Executive

Customer Support Executive – Razorpay Process

Location:On-site – [Office Location based on allocation]

Process:Razorpay

Employment Type:Full-time

• Salary / CTC:Freshers: ₹25,000 CTC (₹20,000 Take Home)
• Experienced: ₹27,000 CTC (₹22,000 Take Home)
• 1+ Years Exp: ₹30,000 CTC (₹25,000 Take Home)
• Shift & Working Days:Shift: 8 AM – 8 PM (Any 9 hours)
• 6 working days with 1 rotational weekly off
• Experience Required:Freshers & Experienced candidates welcome
• 1+ year relevant experience preferred for higher CTC
• Educational Qualification:12th Pass / Graduate (Any Stream)
• Required Skills & Competencies:Excellent verbal and written communication in English & Hindi
• Strong customer handling and problem-solving abilities
• Basic computer literacy (MS Office, typing, navigation, CRM tools)
• Ability to multitask in a high-volume environment
• Interpersonal skills and professional attitude
• Nice-to-Have Skills:Experience in fintech or BPO customer support
• Familiarity with payment platforms and financial transactions
• Roles & Responsibilities:Handle inbound and outbound queries for Razorpay services
• Provide clear, accurate, and timely information to customers
• Maintain CRM or tracking systems with customer interactions
• Escalate unresolved issues to the relevant department
• Follow process guidelines and quality standards
• Support the team in achieving daily and weekly targets
• Ensure compliance with company policies and KYC norms

Hiring Need:Immediate