Customer Support Executive

Key Responsibilities

• Handle customer interactions through inbound or outbound calls as per role allocation and business needs.
• Resolve customer issues over call and raise/track relevant service requests or tickets where required.
• Deliver high-quality customer experience with a focus on first-call resolution and timely follow-ups.
• Adhere to defined SOPs, compliance standards, and escalation processes.
• Collaborate with internal teams to ensure effective and timely resolution of customer concerns.

Required Skills & Competencies

• Strong verbal communication and active listening skills.
• Ability to handle difficult conversations with empathy and professionalism.
• Problem-solving mindset with attention to detail.
• Fluency in one or more regional languages (Hindi, Telugu, Tamil, Kannada) is highly preferred.

Shift & Work Requirements

• Willingness to work in rotational shifts, including weekends and holidays as per business requirements.

Experience

• Prior experience in a call center, customer support, or customer success role preferred.

Freshers with strong communication skills may also be considered.