Customer Support Executive

Role Description: Responsibilities:

* Manage large amounts of incoming phone calls

* Generate sales leads

* Identify and assess customers’ needs to achieve satisfaction

* Build sustainable relationships and trust with customer accounts through open and interactive communication

* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

* Keep records of customer interactions, process customer accounts and file documents

* Follow communication procedures, guidelines and policies

* Take the extra mile to engage customers

Qualification:

* Any Graduate degree.

* Regional Languages (Kannada, Tamil, Telugu, Hindi) mandatory.

* Strong phone contact handling skills and active listening

* Familiarity with CRM systems and practices

* Customer orientation and ability to adapt/respond to different types of characters

* Excellent communication and presentation skills

* Ability to multi-task, prioritize, and manage time effectively

Perks and Benefits:

* Paid Annual Leaves

* Long vacation during new year

* PF, Health Insurance, Team Lunches

* Great job satisfaction

* Immense learning & personal development

Additional Details:

* Job Title: Customer Support Executive

* CTC: Upto 3LPA

* Location: JP Nagar, Bangalore

* Job Type: Full Time (On site)

* Working Days: 6 days

* Experience: 1-2 years

* Notice Period: Immediate to 7 days