Customer Support Executive

Responsibilities:

• This section tells candidates what they are expected to do daily:

• The agent shall follow the script and talk about the intent of the call and benefits of product/services. 

• If the customer connects us to the concern person, the agent again explains the product/service to the concerned person.

• Once the customer expresses interest to Product/service, the Agent first tries to guide through the registration/sales process over the call. If the customer asks for an email, then an email is sent to the Email ID Confirmed by the customer. The Agent will follow up with the customers to ensure that the registration/sign up/product purchase is completed.

• The Agent will maintain the list of responses and follow up dates in the provided template and share to the client time-to-time.

• Making outbound calls & reaching designated contacts: Candidates understand they will actively contact potential clients and not just handle incoming queries.

• Following approved scripts: Ensures professional communication and consistent messaging about the company’s product/services.

• Re-explaining to the concerned person: If a call is transferred to a decision-maker, the BDE must pitch effectively, showing persistence and professionalism.

• Guiding customers through registration/purchase: Highlights that the role is not just calling; it involves closing leads and helping customers complete transactions.

• Sending emails and following up: Shows the importance of using multiple channels (calls + email) and maintaining good follow-up practices.

• Maintaining accurate records: Emphasizes organization and reporting, which is critical for tracking leads and performance.

• RNR handling: Defines rules for efficiency, ensuring agents are not repeatedly calling unreachable contacts.

• This section makes the expectations very clear, so the candidate knows exactly what the job involves.

• Qualifications & Skills:

• This part defines the ideal candidate:

mandatory; gives an idea of the required background.

• Communication & persuasive skills: Key for convincing leads and closing sales.

• Organizational skills: Necessary for managing multiple leads and keeping accurate records.

• Target-driven mindset: Highlights the role involves meeting goals, motivating high performers.

• Digital tool proficiency: Shows the candidate will be working with emails, WhatsApp, and other digital platforms to communicate and track leads.

• This section helps filter candidates who are suitable for the role.

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• Benefits:

• Competitive salary + incentives: Motivates candidates by showing earning potential.

• Incentives for qualified leads: Encourages quality performance, not just call volume.

• Career growth opportunities: Attracts candidates looking for long-term development.

• Positive work environment: Signals the company culture and employee support.

• Including benefits makes the job attractive and increases candidate engagement.

• Join Our Team: If you are enthusiastic, results-oriented, and possess the necessary skills, we invite you to join our dynamic team as a Business Development Executive (BDE). Apply now and become a key contributor to our success story.