Customer Support Executive

Job Description :

• Handle customers on their enquiries/complaints via multiple channels i.e. call/mail.
• Resolve 9-10 customer tickets per hour
• To understand the product features for better problem solving.
• To keep records of customer interactions, transactions, comments, complaints.
• Communicate issues to appropriate internal teams as necessary for quick resolution and
• coordinate with them for solving any customer issues.
• To ensure customer satisfaction and provide an empathetic experience to every user.
• To own every interaction with the customer and ensure every customer is a happy
• customer
• Reporting all product and service-related issue/trends to the respective support staff

Requirements :

• Graduation is mandatory
• 1+ years of experience in customer service function (e-com / hospitality industry
• preferred)
• Good comprehension skills -- ability to clearly understand and relate to the issues
• customers raise
• Good composition skills-- ability to compose a grammatically correct, concise, and
• accurate written response
• Effective problem solving skills
• Shift timing from 3:00PM to 12:00AM