Customer Support Executive

Cultfit

Kudlu, Bengaluru/Bangalore Region

₹25,000 - ₹40,000 monthly*

Fixed

25000 - ₹35000

Average Incentives*

5,000

Earning Potential

40,000

You can earn more incentive if you perform well

Work from Office

Full Time

Night Shift

Min. 1 year

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

87 applicants

Benefits include: PF, Health Insurance, ESI (ESIC)

Job Description

Job Description :

  • Handle customers on their enquiries/complaints via multiple channels i.e. call/mail.
  • Resolve 9-10 customer tickets per hour
  • To understand the product features for better problem solving.
  • To keep records of customer interactions, transactions, comments, complaints.
  • Communicate issues to appropriate internal teams as necessary for quick resolution and
  • coordinate with them for solving any customer issues.
  • To ensure customer satisfaction and provide an empathetic experience to every user.
  • To own every interaction with the customer and ensure every customer is a happy
  • customer
  • Reporting all product and service-related issue/trends to the respective support staff


Requirements :

  • Graduation is mandatory
  • 1+ years of experience in customer service function (e-com / hospitality industry
  • preferred)
  • Good comprehension skills -- ability to clearly understand and relate to the issues
  • customers raise
  • Good composition skills-- ability to compose a grammatically correct, concise, and
  • accurate written response
  • Effective problem solving skills
  • Shift timing from 3:00PM to 12:00AM

Job role

Work location

Bhive Workspace, 1st Main Road, Kudlu Gate, Industrial Layout, Begur, Bengaluru, Karnataka, India Kudlu, Bengaluru/Bangalore Region

Department

Customer Support

Role / Category

Customer Support - Non Voice / Chat

Employment type

Full Time

Shift

Night Shift

Job requirements

Experience

Min. 1 year

Education

Graduate

Skills

Chat support, International BPO, Non-Voice Process, Non-Voice/Chat Process

English level

Good (Intermediate / Advanced) English

Age limit

20 - 32 years

Gender

Male

About company

Name

Cultfit

Address

Bhive Workspace, 1st Main Road, Kudlu Gate, Industrial Layout, Begur, Bengaluru, Karnataka, India Kudlu, Bengaluru/Bangalore Region

Job posted by Cultfit

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