Dispatch Officer

We are looking for One well known diagnostics service for Indian consumers 

Position : Dispatch Officer

Job Location: Bengaluru Ejipura

🗓️ Working Days: 6 days/week

🕒 Shift Timings:

· Shift 1: 6:00 AM – 2:30 PM

· Shift 2: 8:00 AM – 4:30 PM

· Shift 3: 2:30 PM – 11:00 PM

Note: Weekoffs will be on a rotational basis.

Job role : 

Provide prompt and courteous chat support to eMedics, phlebotomists, and other stakeholders across the country, addressing inquiries related to sample collection, logistics, and test results.

● Handle voice support calls as needed, assisting customers with queries and providing accurate information in a professional manner.

● Coordinate the dispatch of sample collection kits, supplies, and other materials to designated collection points and healthcare facilities nationwide.

● Monitor and track sample shipments using logistics management software, ensuring timely pickup, transit, and delivery to the laboratory.

● Collaborate with logistics partners and couriers to optimize delivery routes, reduce transit times, and minimize disruptions to sample processing.

● Document and escalate any logistics-related issues or discrepancies to the appropriate department for resolution, maintaining accurate records of communication and actions taken.

● Adhere to company policies, procedures, and regulatory requirements governing sample handling, transportation, and privacy.

● Assist in training new team members and providing ongoing support and guidance to ensure excellence in customer service and logistics operations.

Skills we are looking for

● Any Undergraduate Degree who is a fresher or minimum 1 year experience

● Excellent communication skills in English and Hindi, both written and verbal, with the ability to effectively interact with customers and colleagues.

● Strong customer service orientation, with a passion for helping others and resolving issues in a timely and efficient manner.

● Familiarity with chat support platforms, CRM systems, and logistics management software preferred.

● Willingness to work flexible hours, including weekends and holidays, as needed.

If interested, please share the updated resume with below details

Current CTC

Expected CTC

Notice Period