Front Office Executive

Patient Interaction

• Greet patients courteously and professionally upon arrival
• Register new patients and update existing patient records
• Ensure patient comfort and guide them through clinic processes

Appointment Management

• Schedule, confirm, and reschedule appointments as per clinic protocol
• Coordinate with doctors, therapists, and managers regarding availability
• Avoid overbooking and ensure proper time allocation for procedures

Communication

• Handle incoming calls, messages, and emails promptly
• Provide basic, non-clinical information about treatments and services
• Direct medical or pricing queries to the appropriate staff

Billing & Front Desk Operations

• Generate invoices and collect payments (cash/card/UPI)
• Maintain accurate billing and payment records
• Assist patients with billing-related queries

Coordination & Workflow

• Inform doctors and therapists of patient arrivals and delays
• Ensure smooth patient flow and readiness of consultation/treatment rooms
• Coordinate with internal teams to maintain efficient clinic operations

Records & Confidentiality

• Maintain patient files, consent forms, and documentation accurately
• Ensure strict confidentiality of patient information
• Update clinic software and registers regularly

Clinic Presentation

• Maintain cleanliness and organization of the reception area
• Adhere to clinic grooming, etiquette, and professionalism standards
• Represent the clinic’s brand image and service quality