Front Office Receptionist

Key Responsibilities:

• Handle guest check-ins and check-outs efficiently

• Manage guest billing and payment processing

• Respond to emails and online booking inquiries

• Handle website responses and OTA communications

• Provide first-level resolution to guest complaints/issues

• Maintain front desk records and reports

• Coordinate with housekeeping and restaurant team

Required Skills:

• Good communication in English (Hindi & Kannada preferred)

• Basic computer knowledge (MS Office, email handling)

• Polite, confident and well-groomed personality

• Ability to handle guests professionally and calmly

• Basic understanding of Hotel Operations is an advantage